Refund and cancellation policy

If we cancel your order

If we cannot make or deliver your order (for example an item has run out, or the address is outside our area), we will cancel it and tell you on your order page.

• Paid by card: we refund the full amount to the card you used. It normally appears within 5 to 10 working days, depending on your bank.
• Cash order: nothing has been charged, so there is nothing to refund.

If you want to cancel

Call us on 0161 503 7266 as soon as possible. We can cancel an order that the kitchen has not started. Once we have started preparing it, we usually cannot cancel or refund because the food is made fresh to order. Under the Consumer Contracts Regulations 2013, the 14-day cancellation right does not apply to food that is freshly prepared and likely to spoil quickly.

If something is wrong with your order

If an item is missing, incorrect or not up to standard, please contact us on the same day on 0161 503 7266 or at spiceoflahore786@gmail.com, with your order number. Where appropriate we will replace the item or refund it. Please keep the food if we ask to see it.

Your legal rights

This policy does not affect your statutory rights as a consumer.

Spice of Lahore, 461c Cheetham Hill Road, Manchester M8 9PA.